Reservation Information Policy

Do I need to make a reservation?

Rentals - No, just walk in anytime! We have a large fleet of rental kayaks at both our locations. Our one-time flat rates gives you the convenience of arriving anytime and paddling for as long as you like. It is very rare that we are sold out, even on holidays, so should you ever have to wait a for a kayak, we will give you a discount!

If you have a group of 12 or more and prepay on 1 credit card, we can give you a 10% discount.

Tours and Classes - Yes, spaces are limited because of our high guide-to-customer ratio.

Driveaway rentals - Yes, along with a $500 damage deposit authorization on your credit card.

Kirby Park Shuttle - Yes, we will only schedule a shuttle only if there are reservations.

What is the Reservation and cancellation policy?

We require full payment when you make a reservation and 3 days notice for a full refund. If we cancel or safety or severe weather reasons on the day of the event, you will get a full refund.

If you cancel for ANY reason within 72 hours of your event, we can only give you a 50% refund. We have held your space and keep our tours small so that we can ensure the best experience possible so please do not ask us to make exceptions.

What about the weather?

Strong winds are the main reason we would limit or cancel a rental, tour or class. Light rain, or overcast days, as long as the winds are mild, are great for wildlife viewing and will not cancel your program. Check the weather online or call us for the latest local conditions.