Store and Shipping Policies
Retail orders (other than hard shell kayaks) received by 2:00 PM, PST will be shipped the same day. Orders received after 2:00 PM, PST will be shipped the following business day.
If the item is not in stock you will be notified of the backorder status within 24 hours.
UPS options are standard ground (arrives in 3-7 days) and next day air (arrives by 10:30 AM the following day).
Please note: Extra large or unusual shaped items and shipments to Hawaii and Alaska might incur an extra cost that is not automatically calculated upon checkout. We will notify you as soon as we can if that is the case.
If you have any questions or difficulties placing an online order, please contact us by phone (800) 649-5357 or by email at firstname.lastname@example.org
Kayaks/Stand Up Paddleboards (SUP)
Any item including kayaks and SUPs can be picked up at either the Monterey or Moss Landing location. If you would like to have your kayak shipped to you, please make arrangements directly with a private transporter listed below.
Mitch at Associated Transportation Systems Inc., 800-424-7450
KAS Transport Co.
Used Kayak/Stand Up Paddleboards Policy
Used kayaks are sold as is. All sales are first come, first serve, and non-returnable (including on-line and telephone sales). We highly recommend inspecting the kayak/SUP in person before purchase.
Kayaks/SUPs can only be picked up at the stores. We do not ship kayaks/SUPs unless you make your own transport arrangements. See section above to get details for arranging shipping.
All kayaks are serviceable but might need non-essential parts (handles, bungee). Most sit-on-tops will not have backrests unless it is permanently attached. *MBK will repair scupper leaks within 30 days of purchase of a used sit-on-top.
Kayaks must be picked up within 7 days of purchase or storage fees will be charged.
Online sales - Because used kayaks/SUPs are limited in quantity and can sell quickly, there is a chance that kayaks might be sold before we can update them online.
We cannot ship International orders.
You may return merchandise within 30 days if it is unused and you have the receipt, original packaging and tags of the item(s). A return form will be included with every order. Please fill out and send returns to:
Monterey Bay Kayaks
693 Del Monte Ave.
Monterey, CA 93940
Attn: On-line Store
We do not refund shipping cost on your purchase.