Reservation, Cancellation & Weather Policy
• We recommend booking at least 24-48 hours in advance to ensure the tour/space is available.
• We cannot guarantee any online booking request with less than 24 hour notice.
• Reservations require full payment in advance (except Youth Groups)
• For individual bookings, we require 48 hours notice for a full refund or if we cancel for any safety reason.
• Private group reservations require 2 weeks notice for a full refund or if we cancel for any safety reason.
• Our tours and classes have small group sizes. We have a higher guide to customer ratio than other companies. We have held your space and turned away others so please do not ask for exceptions. We also cannot refund for no shows or lateness but will try to accommodate you with the next available tour or rental option.
•We do not cancel for light rain, overcast skies or cool temperatures, as long as winds and seas are calm. This is the best time for wildlife watching! Dense fog is temporary and may postpone launching. Strong wind is the most frequent reason we cancel, even on warm, sunny days. Coastal winds are very localized and can increase/change directions quickly.
• Typically, early morning and late afternoon are the calmest time of day to be on the water.
• Rain/storm forecasts and actual conditions can vary widely, even between our two locations! If you are concerned about your reservation, call us a few hours before for a better idea of how local conditions might affect your trip.
The Weather Channel for Monterey
The Weather Channel for Elkhorn Slough
Tide forecast for Elkhorn Slough
NOAA National Weather Service for Coastal waters Monterey Area
• We cannot guarantee any online booking request with less than 24 hour notice.
• Reservations require full payment in advance (except Youth Groups)
• For individual bookings, we require 48 hours notice for a full refund or if we cancel for any safety reason.
• Private group reservations require 2 weeks notice for a full refund or if we cancel for any safety reason.
• Our tours and classes have small group sizes. We have a higher guide to customer ratio than other companies. We have held your space and turned away others so please do not ask for exceptions. We also cannot refund for no shows or lateness but will try to accommodate you with the next available tour or rental option.
•We do not cancel for light rain, overcast skies or cool temperatures, as long as winds and seas are calm. This is the best time for wildlife watching! Dense fog is temporary and may postpone launching. Strong wind is the most frequent reason we cancel, even on warm, sunny days. Coastal winds are very localized and can increase/change directions quickly.
• Typically, early morning and late afternoon are the calmest time of day to be on the water.
• Rain/storm forecasts and actual conditions can vary widely, even between our two locations! If you are concerned about your reservation, call us a few hours before for a better idea of how local conditions might affect your trip.
The Weather Channel for Monterey
The Weather Channel for Elkhorn Slough
Tide forecast for Elkhorn Slough
NOAA National Weather Service for Coastal waters Monterey Area
