Phone (831) 373-5357

Reservation, Cancellation & Weather Policy

1. We recommend reserving at least 24-48 hours in advance, especially in the summer months.
2. Reservations require full payment. 
3. Refunds for cancellations or changes will not be accepted with less than 48 hours notice of your event. 
4. We do not refund for lateness if you miss your trip or no-shows. 
4. Private tours & group reservations require 2 weeks notice for a full refund.
5. If we cancel for any safety reason, you will get a full refund up to the start time of your trip. 

6. Since re-opening from the SIP, we have limited  capacity of people that we can accommodate on tours and rentals. Group sizes are small for all activities. We have a higher guide to customer ratio than other companies.   Your reservation has held your space and we have turned away others so please do not ask for exceptions.  We also cannot refund for no shows or lateness but will try to accommodate you with the next available tour that day or rental option.  

•We do not cancel for light rain, overcast skies or cool temperatures, as long as winds and the waters are calm. This is the best time for wildlife watching! Dense fog is rare and temporary but may postpone launching. Strong wind is the most frequent reason we cancel, even on warm, sunny days. Coastal winds are very localized and can increase/change directions quickly. 

• Spring, Summer & Fall : Typically, early morning and late afternoon are the calmest time of day to be on the water. The middle of the day is the windiest. 

• During the winter (Nov - March): Rain/storm forecasts and actual conditions can vary widely, even between our two locations!  If you are concerned about your reservation, call us a few hours before for a better idea of how local conditions might affect your trip.

The Windy.com App set for Monterey
The Weather Channel for Monterey

The Weather Channel for Elkhorn Slough
The Windy.com app set for Moss Landing Harbor
​Tide forecast for Elkhorn Slough

NOAA National Weather Service for Coastal waters Monterey Area
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