For regular tours 1. Reservations require full payment in advance. Refunds are only given with 48 hours' notice. 2. We do not refund if you miss your tour or no-show. 3. If we cancel for any safety reason, you will get a full refund up to the start time of your trip.
Please do not ask for exceptions, here is why: Our tour groups are kept small to maximize your enjoyment and experience. We have a very high guide to customer ratio, more than other companies. Your reservation has held your space and we have turned away other guests. We cannot refund for lateness out of consideration for other guests but will try to accommodate you with the next available tour that day or rental, if possible. Your booking confirmation has a check-in time of 30 minutes before tour time to avoid this.
Weather You are going to be outside, on the coast! Expect variable conditions throughout the day. We do not cancel for light rain, cloudiness, or cool temperatures if water conditions are calm. Dense fog is rare and temporary but may postpone launching. Strong wind is the most frequent reason we cancel, even on warm, sunny days in the middle of summer. Coastal winds are very localized and can increase/change directions quickly.
• Spring, Summer & Fall: Typically, early morning and sometimes late afternoons are the calmest time of day to be on the water. The middle of the day can be the windiest.
• During the winter (Nov - March): The weather can range from ideal, sunny and warm to windy and rainy. Forecasts and actual conditions can vary widely, even between our two locations! If you are concerned about the weather, it is best to cancel with 48 hours' notice. If the forecast is mixed, we won't cancel a tour until the day of, based upon actual conditions. If we cancel for any safety reason, you will get a full refund up to the start time of your trip.
STORE HOURS: Open 9-5 Daily @ both locations Why paddle with Monterey Bay Kayaks? • We received the Business Tourism award from the Monterey Bay National Marine Sanctuary Foundation * We are Certified Wildlife Stewards from Sea Otter Savvy • 2020 Travelers Choice by TripAdvisor • Two locations offer unparalled wildlife & paddling experiences with natural history tours, rentals and more
ABOUT MONTEREY BAY KAYAKS We are a locally owned and operated small business that pioneered eco-tourism in 1985 and has been a leader in kayak recreation and education ever since! We have introduced over 450,000 people to our unique and beautiful area with naturalist led tours, comprehensive rental packages and classes with ACA trained instructors. Our mission is to provide a wonderful and exceptional experience for everyone while fostering stewardship of the Monterey Bay National Marine Sanctuary and the Elkhorn Slough National Estuarine Reserve.